How long does shipping take, and what should I do if my kit has not arrived?

Shipping length can vary based on your location, public holidays, and force majeure, but generally it takes around 1–2 days for the UK, 2–4 days within the EU, 3–5 days in the USA, 5–7 days for Canada and Mexico, 2–3 days for the Middle East, 4–5 days for Asia, and 5–7 days for Australia and New Zealand. If your kit has not arrived within the expected timeframe, please contact us at support@glycanage.com with your details and we will help arrange an update or replacement if needed.